A GOLD AWARD
Yesterday the Trust heard that not only had it retained its Investors In People Award it achieved this at the highest possible level, the gold standard. We are delighted because this recognises and acknowledges the efforts the Trust puts in to valuing, supporting and training its staff. Excellent services are achieved by investing in staff and investing in the environment in which people use our services. We firmly believe we do both. The gold award is certainly evidence of our investment in the staff.
The recent events in the news about the appalling scenes witnessed in the Panorama programme highlights the importance of training staff, of having good policies and a culture that will listen. There are long waiting lists for our services but we are not complacent we can always do things better and we will continue to do so.
The Southern Cross issue speaks to the importance of having the right model for the ownership of the buildings. Our three registered residential homes: the James Page Nursing Home, the Kyffin Taylor Home and Harrison House are all owned by the charity. We are constantly investing in these buildings and planning for the future in a prudent way to ensure high standards but also financial security. Our services are built on a firm financial footing. This is crucial for the well being of those who choose to use our services. We will endeavour to achieve gold in all that we do.
Hilary Rowland
Chief Executive
23.6.11
